Shipping policy

All orders are processed within 1–2 business days. Once your order has been confirmed, you will receive an email with your order details. When your order is dispatched, we’ll send you a shipping confirmation along with tracking information so you can monitor your delivery.

Delivery Times

We currently ship within the United Kingdom only. Standard delivery takes approximately 4 to 8 business days from the dispatch date. Delivery times may vary slightly depending on your location and external courier factors, but we continuously work to ensure your order reaches you as quickly as possible.

Shipping Costs

We are pleased to offer free UK shipping on all orders. There are no additional handling fees or hidden charges — the price you see at checkout is the price you pay.

Tracking Your Order

Once your order has been shipped, you will receive tracking details via email. This will allow you to follow your parcel’s progress until it arrives at your door.

Possible Delays

Please note that delivery times are estimates and may be affected by external factors such as high seasonal demand, courier delays, or unexpected weather conditions. If your order has not arrived within the expected timeframe, contact us, and we will work with the courier to resolve the issue.

Incorrect or Incomplete Address

The customer is responsible for ensuring the shipping address provided at checkout is accurate and complete. PawsyZen cannot be held accountable for delays or lost parcels due to incorrect address details.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all, be sure to contact us immediately so we can investigate the issue with our courier partners and arrange a replacement or solution.

Contact Us

For any shipping-related queries, don't hesitate to get in touch with our support team at: hello@pawsyzen.com